End-to-End Translation Process at SCLL
Client Acquisition & Requirement Analysis
We begin by collecting all your project details to understand your specific needs.
- Project Scope: Language pair, content type (legal, business, etc.), and volume.
- Timelines: We establish a Standard Level Agreement (SLA) to meet your deadline.
- Customization: We create a dedicated glossary and assign a Single Point of Contact (SPOC) for a seamless experience.
- Pricing: A transparent quotation is provided based on word count, difficulty, and urgency.
Contract & Payment
Once you approve the quotation, we formalize the partnership.
- A Service Agreement or NDA is signed to ensure confidentiality.
- A 50% upfront payment is processed for new clients, with flexible billing for recurring partners.
Project Assignment
Our project manager assigns your task to the perfect professional.
- General documents are handled by our expert in-house translators.
- Specialized content is assigned to certified or native translators with expertise in your specific field.
- A quality checklist is created to ensure consistency and excellence.
Translation & Internal Review
We ensure the highest quality through a multi-stage review process.
- First Draft Translation: The translator creates an accurate, culturally adapted draft.
- Internal Proofreading: A second expert reviews the text for grammar, syntax, and flow.
- Technical Review: For specialized content, a subject-matter expert verifies all terminology and context.
Client Delivery & Feedback
Your translated document is delivered on time, ready for your review.
- You receive the first delivery in your requested format (Word, PDF, etc.).
- We welcome your feedback and make any necessary changes.
- The final, polished document is delivered, along with any required certification and the final invoice.
Archival & After-Sales Support
We maintain a long-term partnership with you beyond the first project.
- We securely store your documents and glossaries (with your consent) for future reference.
- This ensures greater consistency and cost-effectiveness for all your future projects.
Our Business Model
Service-Based Model
We offer a range of specialized translation services to meet every need.
- Per-word, per-page, or per-hour translation
- Specialized: Legal, Technical, Literary, Certified, Subtitling
B2B Partnerships
We build lasting relationships with corporate clients for their recurring needs.
- Partnerships with embassies, law firms, universities
- Custom solutions for high-volume, recurring translation
Value-Added Services
Expand your project with our complementary offerings.
- Editing & Proofreading
- Desktop Publishing (DTP)
- Audio/Video translation & subtitling
Subscription Model
Enjoy streamlined services with a monthly or annual retainer.
- Monthly or annual retainers for corporates
- Ideal for clients with continuous, predictable translation needs
Our Revenue Model
Standard Translation
per word
Our standard rates vary based on the language and complexity of your project.
Express Services
surcharge
Need it fast? We offer 24-hour turnaround for urgent projects.
Certified Translation
additional fee
Official certification or notarization required for legal and immigration purposes.
Corporate Retainers
monthly package
Tailored for businesses with ongoing translation needs.
Additional Services
pricing
Get a quote for services like proofreading, editing, and subtitling.
Loyalty Discounts
discounts
We reward our repeat clients with special rates for high-volume projects.
Translation Service Flowchart
Client reaches out with a translation request via website, email, or phone.
We analyze the project details and provide a formal quotation.
Client approves the quote, signs the contract, and makes a payment.
Task is assigned to a certified translator with expertise in the subject.
Translation is drafted, proofread, and reviewed by a subject-matter expert.
The translated document is delivered to the client for their review.
Any necessary revisions are made based on the client's feedback.
The final, certified document is delivered along with the invoice.
Documents are securely archived for future reference and support.